The Role of Timing in Restaurants: A restaurant needs to have good customer service, or they'll end up with empty tables! As a restaurant owner or manager, it's important that staff is fully trained to make sure timing is coordinated. Guests should be able to enjoy each dish (as hopefully they'll order an appetizer, main dish, desserts, and after-dinner cocktails or coffee) without feeling rushed or ignored. While timing plays a huge role throughout the entire meal, it often begins prior to the guests are even seated. It might be hard to forgive a restaurant failing to honor the timing of a reservation, so if the dining area is packed and the promised table isn't available, try treating guests to a free drink while they wait. Once guests are seated and food has been served, the timing of clearing the table must be considered. Guests ought to be welcome to linger - but shouldn't be forced to hold back. The check ought to be placed on the table having an assurance that there is no hurry plus they can stay as long as they'd like. Following a nice long evening they may simply be ready to go, but if they've found the proper place they may never desire to leave! The first impression can mean that guests return - and hopefully become regulars. However, a poorly-coordinated evening can result in that guests never coming back! Restaurant Statistics: The primary goal of owning a restaurant's revenue is to handle the facility's capacity and customer demand in a manner that maximizes profits/revenue for the restaurant. A restaurant MUST have comfortable and adequate seating to make sure a positive experience for several clients. Studies show that customers will spend more time in the restaurant when seated at a booth, as compared to being seated at a table. Customers who sit at booths that are from a window will spend a lot more time. Studies show the more natural light people are exposed to, the less time they'll spend eating. People who sit at a booth will spend typically $56.67. People who sit at free standing tables will spend typically $38.92. This implies booth seating will net an average of $17.75 more PER PERSON! That is an average of 31% more revenue of booth seating when compared with free standing tables. Contrary to public opinion, only 26.16% of independent restaurants fail through the first year of operation (belief is that statistic is much higher). Customers who carry a Chase Freedom� credit card have visited restaurants more often in the past two years than they have since the recession began. Bottom line... studies show that seating style and placement have a huge effect on customers deciding where they will eat... and how much cash they will spend! These factors are a lot more important than the quality of the specific food! Pop-Out Seating: A fresh craze is showing up in San Francisco, NEW YORK, and recently in Westport, Connecticut. Outdoor seating for eateries on busy, narrow streets is a roadblock for restaurant owners for many years - until now. The answer? Convert parking spaces right into a street patio, or pop-out seating for the general public with tables and chairs. According to an article in West View News compiled by Benny Benepe, the pop-up has become an oasis attracting workers and residents alike. From May to mid October, diners and pedestrians can relax and enjoy life outdoors. During the cold months the seating is stored and the street is restored to available parking spaces. After some duration ago in Westport, Connecticut, ten parking spaces were being transformed into outdoor seating. In NEW YORK, the Department of Transportation (DOT) approved applications for twelve of the pop-up caf�s. The caf�s sit on platforms, developing a level surface between your sidewalks and seating, making the dining area handicap accessible. The number of parking spaces directed at the caf�s and restaurants depends upon the size of the facility. Two restaurants in New York City collaborated, and together they will have a six (6) foot wide by one-hundred-twenty-five (125) foot long platform. Both restaurants were responsible for the construction costs, and since creating the extra outdoor dining space they have noticed a twenty percent upsurge in their sales. Since no wait service is allowed, the seating is open for public use without the commitment to buy anything from the establishment. To keep within safety guidelines set by the DOT, the removable platform grew up to street level and a barrier separates the diners and motorists. The restaurants used concrete planters; nonetheless they may have also installed security barriers (bollards) or patio fencing. The furniture used to outfit the expanded seating areas is brought inside each night and should be stored for the wintertime. Collapsible tables and folding chairs are used to outfit the expanded seating because they are space saving and light weight, making for fast and simple transportation and storage. Safety is a major concern among diners, so pop-up caf�s are usually only situated on slow moving one way streets. Each application for the pop-out seating is reviewed on a case by case basis to make sure that emergency routes or access points aren't obstructed. Many establishments are protecting their patrons with cement planters filled with colorful flowers or sleek guard fences so diners can use and enjoy the excess seating without worry. SUN AND RAIN of Proper Restaurant Service: A Prompt and Proper Greeting at the Door - It's the responsibility of the host to greet guests when necessary. When the host is from the door, others must stop to let new guests know someone will undoubtedly be right with them. A Well Maintained, Clean Working Environment - A clean, well maintained area makes guests feel comfortable and confident they are in a healthy, professional and caring environment. Appearance - When guests start to see the staff neatly dressed, they automatically relax. Appearance is the main product; both you and the restaurant will be judged by it. Product Knowledge - Every employee at your establishment should be well versed in everything you offer. Product knowledge increases your confidence and is indispensable in proper service. Salesmanship - Good salesmanship enhances the customer's experience by offering the client attention. Customer Satisfaction - Make sure to check back with a table within three minutes of serving them. When you do check back, stay positive and specific. Make an effort to always catch someone's eye when walking by the table. Teamwork and Communication - If a guest needs a thing that you can't get for them, find the person who can. There is no chance for proper service without communication. Table Maintenance - Always be alert to what the table appears like; silverware, dirty plates, wipe the table as needed, always cap ashtrays and keep them clean. Going Above and Beyond / A Reason to Return - Always be on the lookout for the little things that you can do for the guests to create yourself and your restaurant stand out from the others! Be thoughtful, creative and extraordinary! Remember: You sell a couple of things at your restaurant; great service AND an excellent product! Restaurant Furniture - Indoor: Indoor Tables - Commercial grade indoor table collections have something for everybody. Guests will be so comfortable they will be ordering seconds! Allow patrons to sit back, relax and enjoy their dining experience without the worry of a wobbly table because the table bases are durable and sturdy. Indoor Seating - Indoor restaurant chairs and bar stools are classic yet modern, and can perfectly accent any restaurant or caf�. Guests will undoubtedly be thankful as they benefit from the fine dining while relaxing in beautiful seating! A restaurant will truly by the talk of the city with fabulous choices! Choose from metal or wood frames, available with either wood or vinyl seats. Plymold Booth Seating - Plymold booths can be purchased in a large variety of colors, sizes and materials, making each booth extremely customizable and unique. https://www.pokestuf.net/ can be found in wood, laminate or upholstered. The wood booths are produced from Red Oak wood and are available with optional seat pads. The Contour and Signature laminate booths have a steel frame with a powder coated finish, making it easy to customize - you can find 208 laminate finish color options! The upholstered booths can be found in 295 different colors! Restaurant Furniture -Outdoor: Outdoor Tables - Restaurant tables can be found in a large selection of finishes and materials including resin, plastic, aluminum, acrylic fiberglass and molded melamine. Select a molded melamine table designed to fold for easy storage. Help the earth by pairing a plastic dining table with colorful plastic dining chairs to create a bold and bright atmosphere. Go ahead and buy extra tables to store away for those busy weekends! Outdoor Seating - With a large assortment of bar height and dining height seating obtainable in numerous textures, finishes, colors and materials one will, without a doubt, discover the perfect chairs and stools for a restaurant or caf�. Pick from resin, recycled plastic, aluminum, all-weather wicker, strap and sling, Created to withstand the elements and backed by way of a commercial warranty, one won't have to worry about storing these commercial grade chairs or stools inside if the weather suddenly changes - simply leave them where they're! ParknPool Corp. is the leading online distributor of commercial grade site amenities such as for example playgrounds, bleachers, picnic tables, park benches, and restaurant furniture. Please contact us at 877.777.3700 for more info on restaurant seating including tables, chairs and booths. As a service to our clients who are opening a restaurant but are unsure of the best seating design, we have been pleased to provide renderings for the area if pictures are given. Don't forget, ParknPool can be a leader in sales of top quality picnic tables, umbrellas and much more, which will make for a great outdoor seating area for just about any restaurant!
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